Privacy Policy – Will PKR Pakistan Betting Platform

This Privacy Policy ("Policy") describes how Will PKR ("we," "us," "the Platform") collects, uses, stores, and protects the personal information of players who register, deposit, bet, or otherwise interact with willpkr.com. Will PKR is an online sports betting and casino entertainment platform operated for players based in Pakistan, with all transactions processed in Pakistani Rupees (PKR).

This Policy applies to all personal data collected through the Will PKR website, any mobile browser interface, customer support interactions, and the payment processing services integrated into the platform. By creating a Will PKR account or using any part of our service, you acknowledge that you have read and understood this Policy and consent to the data practices described here.

This Policy should be read alongside the Will PKR Terms and Conditions and Responsible Gaming Policy, both of which contain additional provisions that affect how we process your information in specific contexts. Where those documents and this Policy conflict, this Policy governs with respect to personal data matters.

Will PKR is committed to protecting the privacy of every player. We collect only what we genuinely need, we use it only for the purposes stated in this Policy, and we do not sell it to any third party. That commitment is not just something we say — it is built into how our systems are designed and how our team is trained.

Will PKR collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser when you visit the site, and from third-party sources such as payment providers during transaction processing. Here is a breakdown of what we collect and why.

Will PKR does not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification under our KYC obligations. We do not use facial recognition or any form of biometric scoring beyond CNIC photograph matching during the verification process.

Will PKR uses the personal data we collect only for specific, legitimate purposes directly related to operating a safe and fair betting platform for Pakistani players. We do not use your data for unrelated commercial purposes, and we do not sell it. The purposes for which Will PKR processes your data are:

• Account creation and management. Your name, contact details, and identity documents are used to create and maintain your Will PKR account, verify your identity, and authenticate your logins securely.
• Processing deposits and withdrawals. Transaction data is used to credit deposits to your Will PKR wallet, process winning withdrawals to your Easypaisa or JazzCash account, and maintain accurate PKR balance records for your account.
• Fraud prevention and security. Will PKR uses IP addresses, device fingerprinting data, and transaction patterns to detect and prevent fraudulent activity, account takeovers, and money laundering. This processing protects both the player and the platform.
• Responsible gaming obligations. Your betting history and session data are monitored to identify potential indicators of problem gambling. Will PKR uses this data to enforce deposit limits, identify players who may need support, and apply self-exclusion restrictions.
• Customer support. When you contact Will PKR's support team, your account data and support history are used to resolve your query accurately and efficiently. Support interactions are recorded for quality assurance and training purposes.
• Platform improvement. Aggregated and anonymised usage data is used to understand how Pakistani players use Will PKR, which markets are most popular, and where the platform experience can be improved. This data does not identify individual players.
• Promotional communications. If you have opted in to marketing communications, Will PKR may send you information about new promotions, PSL season offers, and bonus updates by email or SMS. You can opt out of these at any time by contacting support@willpkr.com.

Will PKR processes your personal data on the following legal bases, depending on the specific type of data and purpose:

• Contractual necessity. Processing your identity data, contact information, and financial transaction data is necessary to fulfil the contract between you and Will PKR — your account agreement. Without this processing, Will PKR cannot provide its betting and casino services to you.
• Legal obligation. Will PKR is required to collect and retain certain data under anti-money laundering (AML) obligations and Know Your Customer (KYC) requirements. This includes identity verification documents and transaction records. This processing is mandatory, and Will PKR cannot offer account services without it.
• Legitimate interests. Will PKR processes security-related data (IP addresses, device data, login history) on the basis of legitimate interest — specifically, the interest of protecting the platform and its players from fraud, account takeovers, and system abuse. This interest does not override your rights.
• Consent. Where Will PKR sends marketing communications, this is based on your consent given at registration or subsequently. You can withdraw this consent at any time without affecting your ability to use the Will PKR platform.

Will PKR does not sell, rent, or trade your personal data to any third party for their own commercial use. We share data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors. When you deposit or withdraw, your transaction request is passed to our payment processing partners (such as Easypaisa gateway providers or bank transfer services). They receive the minimum data necessary to process the transaction and are bound by their own data protection obligations.
• Identity verification services. For KYC purposes, Will PKR may use third-party identity verification services to confirm that the documents you submit are genuine. These providers do not retain your data beyond the verification process.
• Technology and hosting providers. Will PKR's platform is hosted on secure servers. The infrastructure providers who host our data are bound by strict data protection agreements and do not have access to player data for their own purposes.
• Regulatory and law enforcement. Will PKR will disclose player data to relevant authorities when legally required to do so — for example, in response to a court order, anti-money laundering investigation, or law enforcement request. We will only disclose what is specifically required by the request.
• Business transfers. In the unlikely event that Will PKR's operations are transferred to another entity as part of a merger or acquisition, player data may be transferred as part of that process. Players would be notified of any such transfer and of any resulting changes to this Privacy Policy.

Will PKR uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device when you visit willpkr.com. Here is how Will PKR uses them:

Will PKR does not use advertising cookies or third-party tracking pixels that follow you around other websites after leaving our platform. The only tracking we perform is within willpkr.com itself, for the purposes described above. You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to bet, deposit, or withdraw at Will PKR.

Will PKR retains personal data for as long as is necessary for the purposes described in this Policy and to comply with our legal obligations. Our specific retention periods are:

• Active account data (name, contact details, preferences) is retained for the duration of your Will PKR account and for five years after account closure, in line with standard anti-money laundering requirements applicable to financial services platforms.
• KYC documents (CNIC copies, identity verification records) are retained for five years from the date of submission or from account closure, whichever is later.
• Transaction records in PKR (deposit and withdrawal history) are retained for seven years from the date of the transaction. This period is consistent with financial record-keeping standards.
• Betting activity logs (bet history, session records) are retained for three years from the date of the activity.
• Support communications are retained for two years from the date of the last interaction related to a specific query.
• Technical logs (IP addresses, server access records) used for security monitoring are retained for 12 months.

When retention periods expire, Will PKR securely deletes or anonymises the relevant data so that it can no longer be linked to any individual player. Anonymised aggregate data may be retained indefinitely for platform analytics purposes.

As a Will PKR player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@willpkr.com with the subject line "Data Rights Request." Will PKR will respond within 30 days.

Will PKR is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth field and our KYC verification process confirms player age through identity documents.

If Will PKR becomes aware that personal data belonging to a minor has been collected — for example, because a minor misrepresented their age during registration — we will immediately close that account, delete all associated personal data, and report the incident appropriately. If you believe a minor has registered at Will PKR, please contact support@willpkr.com immediately.

Parents and guardians are encouraged to use parental control software to block access to online gambling platforms on devices that may be used by children. Will PKR's Responsible Gaming page contains more guidance on protecting minors from gambling content.

Will PKR applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmitted between your browser and Will PKR's servers. Every page on willpkr.com is served over HTTPS.
• Encrypted data storage for all sensitive personal and financial data at rest. Passwords are hashed using industry-standard algorithms — Will PKR staff cannot read your password.
• Access controls. Only authorised Will PKR staff with a specific need can access player personal data. Access is logged and audited regularly.
• Payment tokenisation. Will PKR does not store raw payment credentials. All payment data is tokenised by our payment processor partners before being transmitted to our systems.
• Regular security reviews. Will PKR conducts regular internal security reviews and works with external security specialists to identify and remediate vulnerabilities in the platform.

While Will PKR takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your Will PKR account has been compromised, change your password immediately and contact our support team at support@willpkr.com. We will investigate and act within 24 hours.

Will PKR may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players by email at least 7 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page reflects when the most recent version was published. We encourage Will PKR players to check this page periodically so they remain informed about how their data is handled. Your continued use of Will PKR following any update to this Policy constitutes your acceptance of the revised terms.

If you have concerns about any change to this Privacy Policy, contact us at support@willpkr.com before the change takes effect. If you do not accept the revised Policy, you may close your account by contacting support, subject to our account closure procedures in the Terms and Conditions.

For any question, concern, or request related to this Privacy Policy or the data Will PKR holds about you, contact us through the following channels:

• Email: support@willpkr.com — use the subject line "Privacy / Data Query" for fastest routing to the relevant team member.
• Live Chat: Available 24/7 from within your logged-in Will PKR account. For data rights requests, we recommend email to create a written record.
• FAQ: Visit the Will PKR FAQ page for quick answers to common account and data questions.

Will PKR aims to respond to all data-related queries within 30 days. For urgent security concerns — such as suspected unauthorised access to your account — responses are prioritised within 24 hours around the clock.